MLD-103M: PDIA in Action: Development Through Facilitated Emergence with Matthew Andrews

Many development experts use plan and control methods to introduce new policy solutions into complex settings. Too often these results end up in in failure. Effective leaders in the challenging development context should be using more flexible facilitated emergence methods instead, but often they do not know what these methods involve. MLD-103M: PDIA in Action: Development Through Facilitated Emergence taught by Matthew Andrews, Edward S. Mason Senior Lecturer in International Development, is a Spring 2 module course that introduces students to a new approach to doing facilitated emergence, Problem Driven Iterative Adaptation (PDIA) in the development context. Students will learn how to facilitate discussions about problems and potential solutions, to engage with teams, and to facilitate an iterative learning process. MLD-103M is a complementary course to MLD-102: Getting Things Done: Management in a Development Context also taught by Matthew Andrews, although MLD-102 is not a pre-requisite.

To learn more, view this general introduction to PDIA. Check out the PDIA Toolkit from the Building State Capability program.

and Watch Matt explain more about the model, and read his related blogpost. Listen to a podcast introducing his co-authored 2017 book which explains the origins of and ideas behind the PDIA model. Download the book itself here.

 

MLD-103M will be offered at Harvard Kennedy School in the Spring 1 module of 2021. If you have questions about this course, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

MLD-112: Making State and Local Government Work with Thomas Glynn

Learning from practice is a hallmark of the Harvard Kennedy School, and our faculty includes numerous talented individuals who have spent significant portions of their careers in public service.  Perhaps the best example is adjunct lecturer Thomas Glynn, who in his career was CEO of the Massachusetts Port Authority which includes Boston’s Logan International Airport, four maritime businesses in the Port of Boston and significant real estate portfolios in the South Boston Seaport and East Boston Waterfront. HKS adjunct lecturer Tom Glynn

Earlier Glynn was the General Manager of the Massachusetts Bay Transportation Authority which included subway, trolley, bus, paratransit and commuter rail services for Greater Boston. Plus Glynn served in a variety of other public service jobs – Deputy Secretary of Labor in the Clinton Administration, Deputy Commissioner of Welfare under MA Governor Michael Dukakis and Executive Director of a White House Task Force on Youth Employment in the Carter-Mondale Administration. In the nonprofit sector Glynn served for 14 years as Chief Operating Officer of Harvard affiliated Partners HealthCare. For his service, Glynn was made a fellow of the National Academy of Public Administration.

Bringing his wealth of experience into his course MLD-112 Making State and Local Government Work, Glynn focuses on how making policy innovations and change can have the impact desired when implemented in a state or local government context. Strategic thinking and strategic planning are the prominent themes as students address analytical challenges and develop the tools that are necessary to produce a successful policy outcome.  MLD-112 introduces analytical techniques available to assess the specific challenges of a specific situation: 1) analyzing the organizational culture, 2) preparing a correct diagnosis of the policy challenge, 3) identifying issues of race and diversity, and 4) assessing the influence of the political environment. Glynn, through cases and scholarship, helps students explore the range of management tools available to public service leaders. These tools include 1) setting goals, 2) organizational change, 3) mobilizing the staff, 4) improving the customer experience, 5) project management, and 6) executive leadership.  Finally, students, using these analytical and management tools, work to address current policy and service delivery challenges like diversity, new technology, increasing traffic, crisis management, and global health.  This course also features distinguished guest lecturers who are in the heart of current practice.

This course will be offered at Harvard Kennedy School in Spring 2021. If you have any questions about this course, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

MLD-601: Operations Management with Mark Fagan

Operations are at the heart of public service delivery. Considering essential service providers currently in the spotlight like the U.S. Postal Service, state-level providers of unemployment insurance, and international agencies soon to be charged with distributing a COVID-19 vaccine to populations across the globes, we see that optimal operations management can be critical to people’s lives.  What, then, does it take for leaders of organizations like these to optimize for both effectiveness and efficiency, delivering for the public, and satisfying those to whom they are accountable?  MLD-601: Operations Management taught by versatile Lecturer in Public Policy Mark Fagan explores how operations management is critical to value creation in the public sector. Featuring experiential learning through consulting projects with local government agencies and non-profit organizations, Fagan’s course helps students tackle real operations management issues. Past clients have included the City of Boston, Boston Public Schools, Children’s Hospital, Massachusetts Coalition for the Homeless, Massachusetts Department of Youth Services, Massachusetts Department of Revenue, and Rose Kennedy Greenway Conservancy.  At the end of this rigorous but fun course students will be able to:

  1. See opportunities to improve operations.
  2. Diagnose the problems and barriers to creating value.
  3. Design effective and efficient solutions.
  4. Apply concepts to solve client issues.

Mark Fagan is a gifted instructor in the online format, having taught online for many years in the Harvard Extension School, and successfully pivoting his courses online in Spring of 2020.
Harvard students can learn more about MLD-601 and Mark Fagan’s teaching style by viewing the course preview video.
In addition to Operations Management, Fagan also teaches:

Learn more about the work of Fagan and his students in these courses by exploring the Autonomous Vehicles Policy Initiative at the Taubman Center for State and Local Government,
Listen to Fagan discuss how policymakers can navigate the robot car revolution on this HKS PolicyCast podcast.

Read how students in last spring’s Supply Chain Management course went to work to help when the COVID-19 struck.

Harvard Kennedy School course helps COVID-19 front lines

For questions about any of Mark Fagan’s courses, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

MLD-234: Conducting Negotiation on the Frontlines with Claude Bruderlein

The challenges confronting public policy professionals in this exceptional period call for the ability to engage effectively across professional cultures, political inclinations, and ideologies. Those on the frontlines of global negotiation must establish a dialogue to address global problems like the COVID-19 pandemic, climate change, migration pressure, and protracted armed conflicts that affect millions of people every day. MLD-234 Conducting Negotiation on the Frontlines with Claude Bruderlein will introduce students to negotiation practices in crisis situations where the level of distrust and, at times, hostility between the parties require specific tools and methods to establish and maintain a minimum of a dialogue, particularly for the purpose of protecting the most vulnerable populations and ensuring the provision of food, water, shelter, and other essential items. MLD-234 is taught in close collaboration with the Centre of Competence and Humanitarian Negotiation and the Harvard Humanitarian Initiative, enabling students to engage virtually with frontline humanitarian negotiators from the UN and other international agencies operating in crises around the globe. Taking advantage of the digital platform on which the course will be given in the fall 2020, this course offers a unique safe space to review and discuss current challenges and dilemmas with stakeholders of ongoing negotiation processes and examine practical tools and methods to overcome these challenges. Students will also be encouraged to develop their own critical thinking about these issues and to test their negotiation skills in simulations and other practical exercises.

Watch and learn more about the course and meet Prof. Bruderlein

MLD-234 is offered at Harvard Kennedy School in the Fall of 2020; it is also offered by the Harvard Chan School of Public Health as GHP-243. Enrollment is only by permission of the instructor. Interested students should submit an online application here.
Applications will be reviewed on a rolling basis in August. Successful applicants will be interviewed to join the class. If you have any questions about the course or the application please e-mail Maura James (maura_james@hks.harvard.edu).

For questions about other MLD negotiation courses or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

 

MLD-355: Public Narrative with Marshall Ganz — A Leadership Practice Translating Values into Action

According to MLD’s  Marshall Ganz, the Rita E. Hauser Senior Lecturer in Leadership, Organizing, and Civil Society, “To lead is to accept responsibility for enabling others to achieve shared purpose in the face of uncertainty.” But where should a student aspiring to lead for the the greater good begin?  For Ganz, the process of leadership starts with the “self” and builds outward into a constituency, creating “us,” a group that’s ready “now” to meet the challenges on the path to shared goals.  In MLD-355: Public Narrative Ganz and his highly collaborative teaching team introduce students to the discursive process through which individuals, communities, and nations learn to make choices, construct identity, and inspire action. The goal is teaching students to link their our own callings to that of a community that shares a call to action, translating deeply held personal values into effective action. Ganz continues, “Because it engages the ‘head’ and the ‘heart,’ Marshall Ganz's Public Narrative Leadership Pedagogy: Head, Heart, Handsnarrative can instruct and inspire – teaching us not only why we should act, but moving us to act.” Based on a pedagogy of guided reflective practice, students work in groups to learn to tell their own public narrative. Developing their own personal practice of public narrative builds students’ leadership capacity, and is especially critical when they are called to respond in moments of challenge like facing loss, lacking power, confronting inequality and difference, and enacting meaningful change.

Over the years Ganz and his course graduates have introduced public narrative training widely across the globe including in  the Obama presidential campaign (2007-8), Sierra Club, Episcopal Church, United We Dream Movement, the Ahel Organizing Initiative, (Jordan), Serbia on the Move (Belgrade), Avina (Bogata), National Health Service (UK), Peking University (Beijing), Tatua (Kenya), Community Organizing Japan (Tokyo) and elsewhere, proving the relevance of narrative practice across disciplines, professions, and cultures.

Students seeking to extend their narrative practice and learning often follow up MLD-355 in the spring by enrolling in Ganz’s other course MLD-377: Organizing: People, Power, Change, in which put into practice what they’ve learned in organizations, movements, and campaigns of their own.

Beyond HKS, Ganz and graduates of his teaching have established the Leading Change Network, a global community of organizers, educators and researcher aiming ” To meet the challenges to democracy by developing the leadership to organize communities which build power and realize the values of equality, solidarity, and dignity.”

To learn more, view a complete (~75 minute) mini-workshop with Marshall Ganz introducing public narrative pedagogy on the YouTube channel of The Resistance School which was founded in March of 2017 by graduate students of HKS and other Harvard schools. Lesson 1 of the 15 short videos is below; the full set is here.

Well before COVID-19 moved all HKS teaching online, Ganz and his team with HKS Executive Education were pioneering the teaching of leadership and organizing online. With over 7 years experience developing his online public narrative Exec Ed course Ganz and his team have created an exceptionally strong model of experiential, interpersonal, and interdependent learning, which his degree students will enjoy for the first time this Fall.  For a sample of, and in-depth introduction to their pedagogy, view here a (~60 min) video of an online interactive session led by Ganz for Harvard Kennedy School faculty on his approach to online teaching.

MLD-355 and MLD-377 will be offered at the Harvard Kennedy School in Fall of 2020, and Spring of 2021, respectively. For questions about these courses, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator. You may also contact Heather Adelman, Senior Project Coordinator for Marshall Ganz (heather_adelman@hks.harvard.edu).