An outdoor march on the street by hundreds of women with symbolic flags who are part of the (Movimento dos Trabalhadores Sem Terra, Landless Workers’ Movement) in Brazil

Understanding Social Movements and Creating Social Change: Experiencing Campaigns beyond the Classroom.

Today’s array of societal challenges – from economic disparity, political injustice, rising dangers posed by climate change, and ongoing threats to basic human rights and democratic freedoms – demand, more urgently than ever, that citizens come together and act in collaboration to hold accountable, or change, the existing institutions and systems meant to ensure justice, health, safety, and dignity for people. The Harvard Kennedy School offers numerous important courses that explore the fundamental ways people organize and take collective action for social change. Further, the MLD Area course offerings provide students with the excellent opportunities to directly apply their learning in existing advocacy organizations and movements, and even to create campaigns of their own from the ground up.

Portrait headshot of HKS Assistant Professor of Public Policy Liz McKenna
HKS Assistant Professor of Public Policy Liz McKenna

In her new course MLD 370: Social Movements: The Art and Science of Social Change, Assistant Professor of Public Policy Liz McKenna applies a sociological lens to historical and contemporary cases of social, labor, and political movements from around the world to answer the questions: What’s the difference between a movement that wins victories for its constituents, and one that fails? And, what are the factors that make collective action powerful?
Drawing on her award-winning doctoral research on civil society in Brazil, and the studies detailed in her 2021 book, Prisms of the People: Power and Organizing in 21st Century America, McKenna’s work examines how organizational leaders build constituency bases that successfully exercise political power.  Students in the course will also learn about the role of culture, media, and technology in collective action. With these frameworks in their toolkit, students then enter an experiential learning “lab,” where they investigate how the course concepts work in practice by selecting an existing social-movement organization and analyzing a challenge its leaders face. Projects can explore areas ranging from movement narratives; organizational structure and governance; leadership development; strategy and tactics; learning and adaptation; political contestation; power mapping; and effective use of data. Again, by understanding how to analyze, then potentially create and implement these aspects of a movement or campaign, students will benefit when working in future change-making roles.


For students interested in immediate, hands-on experience creating and working in campaigns and movements, the MLD Area offers three other powerful courses:

Marshall Ganz, the esteemed Rita E. Hauser Senior Lecturer in Leadership, Organizing and Civil Society, has been teaching organizing at HKS for nearly 30 years. Having first come to Harvard (College) in the fall of 1960, he left a year before graduating to volunteer with the 1964 Mississippi Summer Project. There, he found a “calling” as an organizer for the Student Nonviolent Coordinating Committee, and, in the fall of 1965 joined Cesar Chavez in his effort to unionize California farm workers. During 16 years with the United Farm Workers he gained experience in union, political, and community organizing; became Director of Organizing; and was elected to the national executive board on which he served for 8 years. During the 1980s he worked with grassroots groups to develop new organizing programs and designed innovative voter mobilization strategies for local, state, and national electoral campaigns. In 1991, in order to deepen his intellectual understanding of his work, he returned to Harvard College and after a 28-year “leave of absence” completed his undergraduate degree in history and government. He earned his MPA from HKS in 1993, then began teaching at HKS soon thereafter, while simultaneously completing a Harvard PhD in sociology (awarded in 2000). During his time as HKS faculty, Ganz has continued to work “in the field,” including with the Obama presidential campaign (2007-8), the Sierra Club, the Ahel Organizing Initiative (Jordan), Serbia on the Move (Belgrade), Avina (Bogata), Tatua (Kenya), and Community Organizing Japan (Tokyo), learning and perfecting his organizing frameworks.

The premise for MLD-377M and MLD-378M is that an “organized” citizenry is able to formulate, articulate, and assert its shared interests. Organizing, in turn, requires leadership: accepting responsibility for enabling others to achieve a shared purpose in the face of uncertainty. Organizers, then, ask three core questions:

  1. Who are my people?
  2. What is the change we need?
  3. How can we turn our resources into the power we need to achieve that change?

That is to say, organizers must learn to identify, recruit and develop leadership; build community with that leadership; and create power from resources of that community. Students do this in MLD-377M, the “Design” module of the two-course sequence, by applying the five organizing practices: storytelling; relationship building; strategizing; structuring; and, lastly, taking action, as they actually organize their own leadership teams, decide upon a shared purpose, and design organizing campaigns to achieve their purpose. The pedagogy is structured in a purposeful sequence: “explanation,” “modeling,” “practice,” and “reflective debriefing,” which allow students to better learn from repeated practice.

During the second “Leadership” (in practice) module, MLD-378M, students learn to lead the campaign they designed: organizing a kick-off; developing leadership; innovating tactics; engaging with power; and winning, losing, and learning. Practice and critical reflection are again the keys to learning in this module. Students are supported in this process by a set of skilled course coaches who, themselves, have extensive experience actively engaging in these organizing practices and developing students into movement leaders.

Note: *Enrollment into MLD-377M is limited and by permission of the instructor. The course is taught in a two-week intensive format during the Spring 1 Module, with in-person instruction limited to two intensive workshops on the weekends (February 23-25 and March 1-3, 2024).  Also, MLD-377M  is a firm prerequisite for enrollment in MLD-378M.

MLD-375 Creating Justice in Real Time: Vision, Strategies and Campaigns taught by Professor Cornell William Brooks is another powerful experiential learning course in which students actively engage with movements addressing many of the most critical social injustices of our time.

Brooks’s course seeks to understand longstanding inequities and injustices and recognizes the importance of principled advocacy in an age of unprecedented activism.

Like Ganz, Professor Brooks, brings a wealth of experience into the classroom, having served four years (2014 – 2017) as president and CEO of the National Association for the Advancement of Colored People (NAACP); worked as civil rights attorney; and practiced as an ordained minister in the African Methodist Episcopal Church.

Cornell William Brooks holding hands with a child and leading a group of marchers across the Edmund Pettus Bridge in Selma, AL
Cornell William Brooks in 2015 leading America’s Journey for Justice march from its starting point at the Edmund Pettus Bridge in Selma, AL.

At the NAACP Brooks reinvigorated the activist social justice heritage of the NAACP, dramatically increased its youth membership, and conceived and led the 2015 march known as “America’s Journey for Justice” from Selma, Alabama to Washington, D.C., over 40 days and 1000 miles. During his tenure, Brooks and the NCAAP aided in organizing to address policing injustice in Ferguson, MO to failure of government to protect water quality in the majority-black, low-income community of Flint, MI. Prior to leading the NAACP, Brooks was president and CEO of the New Jersey Institute for Social Justice, where he led the passage of pioneering criminal justice reform and housing legislation. He also served as senior counsel and acting director of the Office of Communications Business Opportunities at the Federal Communications Commission; executive director of the Fair Housing Council of Greater Washington, and a trial attorney at both the Lawyers’ Committee for Civil Rights Under Law and the U.S. Department of Justice. As a DOJ trial attorney, he secured a record-setting settlement for housing discrimination victims and filed the first government case alleging housing discrimination against a nursing home.

Brooks’s course MLD-375 seeks to understand longstanding inequities and injustices and recognizes the importance of principled advocacy in an age of unprecedented activism. Issues of highest concern in the course are environmental injustice, biased policing and public safety, criminal justice and prison reform, the fragility and erosion of the right to vote, the need for equitable economic development, and the long call for reparations for racial injustice in the United States. Brooks teaches students tested advocacy principles – e.g., moral ambition, perfect/imperfect victims, concentric/consecutive coalitions, and scholarship — to address these issues, including the particular strategies of the arc of advocacy.

To provide an experiential element, students in MLD-375 work with the William Monroe Trotter Collaborative for Social Justice, U.S. municipal governments, as well as national- & state-level advocacy organizations, on real time campaigns with a focus on what is demonstrably effective. Students will develop visions, strategies and campaigns as well as designing legislative, policy, organizing, communication, and moral framing strategies to address injustices.  As an example, one recent student project sought a posthumous presidential pardon for pioneering civil rights leader, Callie House, who at the turn of the 20th century was wrongfully imprisoned. House founded the National Ex-Slave Mutual Relief, Bounty, and Pension Association, a movement of over 300,000 members, but her efforts were squashed and her legacy was tarnished and minimized by a gross corruption of justice. (Read more here.) Projects like this are part of a portfolio of reparations efforts featured in the course that aim to face up to the deep harm caused by slavery, racist Jim-Crow era laws and policies, and ongoing structural inequities.

Note: Students must competitively apply for enrollment in MLD-375, with the key criteria being a demonstrated passion for social justice. Students admitted to the course should  expect extensive work outside of class and must remain patient, flexible, and persistent in the face of the real-time challenges posed in the course.

A range of other HKS courses complement the four MLD Area offerings above, with each one listed below providing a different framework, addressing different issues and contexts, and providing informed and valuable approaches.

MLD-340 Power and Influence for Positive Impact (Julie Battilana)
DPI-312 Sparking Social Change Through Arts and Culture (Sanderijn Cels)
DPI-376M Queer Nation: LGBTQ Protest, Politics, and Policy in the U.S. (Tim McCarthy)
IGA-147 Civil Resistance: How It Works (Erica Chenoweth; Not offered AY24)
IGA-385 Strategizing for Human Rights: Moving from Ideals to Practice (Doug Johnson)
IGA-453 Reweaving Ourselves and the World: New Perspectives on Climate Change (Rebecca Henderson)

In combination, HKS offers students a powerful set of opportunities to develop capacities and experience creating social change.

If you have any questions about these courses, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

Demystifying Power. Enabling Empowerment. | MLD-340 Power and Influence for Positive Impact with Julie Battilana

Having been awarded the Academy of Management’s 2022 George R. Terry Book Award* for her book Power, for All, Julie Battilana brings her award-winning research to life in the Harvard classroom teaching MLD-340 Power and Influence for Positive Impact.

In Power, for All, Battilana and her co-author Tiziana Casciaro offer a new vision of power – what they define as the ability to influence someone else’s behavior – as deriving from having access to valued resources. Understanding what those resources are, people can take action to plan for, create, and sustain organizational and systems change. Drawing upon lessons derived from their rich research, and conveying lessons through wide-ranging case narratives, Battilana and Casciaro reveal the insights into power and influence that come from understanding (1) the two basic needs all human beings share—safety and self-esteem—and (2) the resources people seek to satisfy those needs: obvious ones, like money and status, but also less obvious and less tangible resources, like autonomy, achievement, affiliation, and morality. In sum Power, for All demystifies the essential mechanisms for acquiring and using power, showing that it is available to ALL people, not just those with personality, money, or, indeed, those willing to use intimidation, threats, or worse.

Split picture: At left: Tiziana Cascario and Julie Battilana seated together at a table. At right: book cover of their book, Power, for All.Pictured
Tiziana Casciaro and Julie Battilana with their award-winning book, Power, for All.

Building on these empowering ideas…,

…and designed for individuals at any stage of their career, Battilana’s course MLD-340 Power and Influence for Positive Impact will debunk the fallacies that many have about power and explore the fundamentals of power in interpersonal relationships, in organizations, and in society. In doing so, it will lift the veil on power, revealing to students what it really is, and how it works, ultimately unleashing their potential to build and use power to effect change at home, at work, and in society.

MLD-340 is ideal for students who want to make things happen, despite the obstacles that might stand in the way. Students will walk away prepared to exercise power positively to challenge the status quo in order to address the pressing social and environmental problems of our time. Students will learn conceptual models, tactical approaches, and assessment tools to develop their personal influence style and understand the political dynamics surrounding them. The subject matter in the course also specifically encourages students to use power responsibly, resist its corruptive perils, and challenges students to develop their own sense of what constitutes the ethical exercise of power and influence in their lives.  In the past a stellar array of in-class guests have been invited into the course, each an eminent and effective changemaker in their field:

MLD-340 is a useful complement to other MLD course offerings in the areas of LeadershipNegotiationOrganizing Civic, Political, and Social Action, and even Social Enterprise. If you have any questions about this course, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

*The Academy of Management’s George R. Terry Book Award is granted annually to the book judged to have made the most outstanding contribution to the global advancement of management knowledge during the last two years. Books that contribute to the advancement of management theory, conceptualization, research, or practice are eligible for this prestigious award. Battilana and Casciaro were presented the award at the 82nd Annual Meeting of the Academy of Management on August 7, 2022.

MLD-355: Public Narrative with Marshall Ganz — A Leadership Practice Translating Values into Action

According to MLD’s  Marshall Ganz, the Rita E. Hauser Senior Lecturer in Leadership, Organizing, and Civil Society, “To lead is to accept responsibility for enabling others to achieve shared purpose in the face of uncertainty.” But where should a student aspiring to lead for the the greater good begin?  For Ganz, the process of leadership starts with the “self” and builds outward into a constituency, creating “us,” a group that’s ready “now” to meet the challenges on the path to shared goals.  In MLD-355: Public Narrative Ganz and his highly collaborative teaching team introduce students to the discursive process through which individuals, communities, and nations learn to make choices, construct identity, and inspire action. The goal is teaching students to link their our own callings to that of a community that shares a call to action, translating deeply held personal values into effective action. Ganz continues, “Because it engages the ‘head’ and the ‘heart,’ Marshall Ganz's Public Narrative Leadership Pedagogy: Head, Heart, Handsnarrative can instruct and inspire – teaching us not only why we should act, but moving us to act.” Based on a pedagogy of guided reflective practice, students work in groups to learn to tell their own public narrative. Developing their own personal practice of public narrative builds students’ leadership capacity, and is especially critical when they are called to respond in moments of challenge like facing loss, lacking power, confronting inequality and difference, and enacting meaningful change.

Over the years Ganz and his course graduates have introduced public narrative training widely across the globe including in  the Obama presidential campaign (2007-8), Sierra Club, Episcopal Church, United We Dream Movement, the Ahel Organizing Initiative, (Jordan), Serbia on the Move (Belgrade), Avina (Bogata), National Health Service (UK), Peking University (Beijing), Tatua (Kenya), Community Organizing Japan (Tokyo) and elsewhere, proving the relevance of narrative practice across disciplines, professions, and cultures.

Students seeking to extend their narrative practice and learning often follow up MLD-355 in the spring by enrolling in Ganz’s other courses MLD-377M: Organizing: People, Power, Change, and the MLD-378M Practicum, in which students put into practice what they’ve learned in organizations, movements, and campaigns of their own.

Beyond HKS, Ganz and graduates of his teaching have established the Leading Change Network, a global community of organizers, educators and researcher aiming ” To meet the challenges to democracy by developing the leadership to organize communities which build power and realize the values of equality, solidarity, and dignity.”

To learn more, view a complete (~75 minute) mini-workshop with Marshall Ganz introducing public narrative pedagogy on the YouTube channel of The Resistance School which was founded in March of 2017 by graduate students of HKS and other Harvard schools. Lesson 1 of the 15 short videos is below; the full set is here.

Well before COVID-19 moved HKS teaching online during the 2020-21 academic year, Ganz and his team with HKS Executive Education were pioneering the teaching of leadership and organizing online. With over 10 years experience developing his online public narrative Exec Ed course Ganz and his team have created an exceptionally strong model of experiential, interpersonal, and interdependent learning. For a sample of, and in-depth introduction to their online teaching pedagogy, view here a (~60 min) video of an online interactive session led by Ganz for Harvard Kennedy School faculty on his approach to online teaching.

MLD-355 will be offered at the Harvard Kennedy School in the fall semester, and MLD-377M and MLD-378M will be taught in spring. For questions about these courses, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator. You may also contact Emily Lin, Program Director for Ganz’s Practicing Democracy Project (emily_lin@hks.harvard.edu).

Pioneering Leadership Development | Adaptive Leadership courses at the Harvard Kennedy School

Since 1983, when Ronald Heifetz fielded his first leadership course here, the Harvard Kennedy School has been at the forefront in the field of leadership development. All those years ago, outside of military academies, the scholarly study of leadership was a rarity. But in the years since, Heifetz and his HKS faculty colleagues have spent decades analyzing the personal leadership cases of political, social, and business leaders, and especially those of HKS students themselves. Lessons from these thousands of cases inform and continue to shape the theory of practice and pedagogy of the Adaptive Leadership courses being taught this year at HKS.

MLD-201 Exercising Leadership: The Politics of Change is the foundational course introducing students to key concepts and frameworks for understanding leadership. Taught in the fall by Farayi Chipungu and Tim O’Brien, and in spring by Hugh O’Doherty, MLD-201 provides a diagnostic and strategic foundation for leadership practice.  Applying theory to practice, these instructors help students learn, and understand the relationship among key concepts:
What is leadership?  How is “leadership” distinguished from “authority” in a given context, system, or organization?  How can one exercise leadership without authority, whether from inside a system, or from outside? What are the available diagnostic tools for analyzing the complexity of change in social systems, and formulating strategies of action?

Students in MLD-201 employ multiple frameworks for analyzing the challenges leaders face. Principally, how can one understand the distinctions between straightforward “technical” challenges and the array of “adaptive” challenges that most often lead to the seemingly inevitable failures of leadership.

“Adaptive work is needed when both the challenge itself and its potential avenues for progress are unclear, if new ideas and new learning are required, and if hearts and minds must shift for progress to occur.”1

Given ever-present, adaptive challenges and concomitant risks of failure, students aspiring to lead must learn reflective practices to become thoughtful and resilient. Using an action-based pedagogy, MLD-201 instructors and course coaches enable students to engage and experience the exercise of leadership. Then, using extensive, scaffolded feedback and reflective activities, students learn and improve their personal leadership practice. Thus, students come to understand what is “the work” of leadership.

Two courses taught by Heifetz build upon these foundational frameworks and practices.

In his January-term, intensive course MLD-202 Leadership from the Inside Out: The Capacity to Lead and Stay Alive–Self, Identity, and Freedom, Heifetz asks students to make a pivot from the contextual, external dimensions of leadership to focus on personal, internal dimensions of leadership.  As complicated as the external context may be, Heifetz has come to understand that of equal importance is a leader’s own self-understanding. “We want to zoom in on YOU as a complex system,” he states. Young and developing leaders must be able to read and comprehend their own multiple identities – e.g., family, political, racial, national, sexual, etc. – and the activation and interplay of these at any given leadership moment.

Ronald Heifetz standing and smiling
Ronald Heifetz, King Hussein bin Talal Senior Lecturer in Public Leadership, at Harvard Kennedy School.
(Photo by Tom Fitzsimmons)

Heifetz has learned that sometimes identity-based frames of reference cloud and confuse leaders, leading them to poorly or incorrectly diagnose situations, putting them into danger and contributing to their own neutralization.  In the course, students undertake a deep exploration of their own internal habits, guided by analytical structures, frameworks, and conceptual methods of analysis, with the goal being to strengthen their sense of self and to become less reactive when identifications are activated to their detriment.  Understanding what students bring into a given leadership situation, and developing a practice to remain flexible, keep curious, open to information and change, but still maintain integrity is the goal of MLD-202. Referencing the U.S. Civil Rights activist and longtime U.S. Congressman John Lewis, Heifetz says, “We want you to become a smart ‘troublemaker’!”

As in MLD-202, Heifetz’s fall course (NOT OFFERED IN AY24)  MLD-204 Leadership from the Inside Out: Self, Identity, and Freedom – With a Focus on Anti-Black Racism and Sexism asks students to look inside themselves and to develop a practice of analysis and reflection, but with a special application to the distinctive challenges  – both internal and external – that leaders might face in combating anti-Black racism and sexism. Focusing on these two discrete, but admittedly huge, challenges to the practice of leadership, students can draw lessons about fighting other forms of enculturated injustice, as well as any other challenge for which they are willing to engage in the dangers of leadership.

“We want you to become a smart ‘troublemaker’!”

The course has four strands that weave through the semester:

In the first strand, through political psychology, Heifetz leads an exploration of the nature and sources of identity and analyzes identity as both a profound resource and endangering constraint on the practice of leadership.

The second strand consists of intensive casework. Students analyze leadership cases from their experience in two directions: externally on the ecosystems of anti-Black racism and sexism they have known; and internally on their own identities.

In the third strand, students investigate their vulnerability, as a product of their own unique identities and experiences, to key dangers of leadership and professional life: the temptations of significance, belonging, and validation; authority, power, influence, and control; and intimacy and sexual gratification. Students will strengthen their capacity to assess dangerous situations that can play to their weaknesses and then learn to respond to these with self-awareness and discipline.

In the fourth strand, students explore ongoing ways to generate the freedom of mind and heart to engage fully in the diagnostic and action work of leadership and stay alive in their lives and in the spirit of their work.

As is true of all the adaptive leadership courses described here, MLD-204 draws on multiple disciplines and areas of study: history, economics, sociology, philosophy, psychology, studies of gender and race, religion, literature, as well as organizational and political leadership.

Special note on MLD-202 and MLD-204:  These courses are designed to generate a personally transformative education. Interested students should note that these courses will be an intensely emotional experience. They explore students’ own cases of failure and success as well as their experiences of trauma and its impact on identity, especially MLD-204. Students can choose how deeply they explore these experiences, and no one will be pushed to share more than they wish. Nevertheless, students should not take these classes if they do not feel prepared at this time to undertake a potentially destabilizing exploration.

The personal frameworks in MLD-202 and 204 complement the systems framework developed in MLD-201 Exercising Leadership: The Politics of Change, so it is strongly recommended that students take MLD-201 first, or, at a minimum, concurrently with 202 or 204.

Any of the above mentioned courses will nicely complement other courses in the range of leadership focused courses taught in the MLD Area. For questions about these courses, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

1. Source: The Adaptive Leadership Network.

Building Coalitions to Change Policy and Empower People: The William Monroe Trotter Collaborative for Social Justice

Conceived in 2018, at Harvard Kennedy School’s Center for Public Leadership, the William Monroe Trotter Collaborative for Social Justice advances the social justice and civil rights legacy of William Monroe Trotter. The Trotter collaborative, directed by Cornell William Brooks
fosters research on excellence in social justice and collaboration with local and national level organizations operating in the spheres of public interest and policy, as well as in the areas of community engagement and government. The collaborative conducts and employs applied research that supports efforts to promote advocacy, citizen activism, and impactful, non-partisan policy solutions to civil rights and social justice issues. Through this pedagogy, the Trotter Collaborative meaningfully addresses local and national civil rights challenges.William Monroe Trotter paintingLearn more about the William Monroe Trotter Collaborative by reading here, listening to, or watching, The Avant Guardian podcast, or following the Collaborative’s work in the news.

Dealing with Dysfunction: Innovative Problem Solving in the Public Sector – A Book Talk with author Jorrit de Jong – April 12, 2017

Join us for a discussion on April 12th with Jorrit de Jong, Lecturer in Public Policy and Management at HKS, Faculty Director of the Bloomberg Harvard City Leadership Initiative, and author of “Dealing with Dysfunction: Innovative Problem Solving in the Public Sector” (Brookings University Press).
Julie Boatright Wilson, Harry Kahn Senior Lecturer in Social Policy, HKS, and Matt R. Andrews, Senior Lecturer in Public Policy, HKS, will provide responses. Tony Saich, director of the Ash Center for Democratic Governance and Innovation and Daewoo Professor of International Affairs, will moderate. Book cover of Dealing with Dysfunction by Jorrit de Jong

About Dealing with Dysfunction

How can we intervene in the systemic bureaucratic dysfunction that beleaguers the public sector? De Jong examines the roots of this dysfunction and presents a novel approach to solving it. Drawing from academic literature on bureaucracy and problem solving in the public sector, and the clinical work of the Kafka Brigade — a social enterprise based in the Netherlands dedicated to diagnosing and remedying bureaucratic dysfunction in practice, this study reveals the shortcomings of conventional approaches to bureaucratic reform. The usual methods have failed to diagnose problems, distinguish symptoms, or identify root causes in a comprehensive or satisfactory way. They have also failed to engage clients, professionals, and midlevel managers in understanding and addressing the dysfunction that plagues them. This book offers conceptual frameworks, theoretical insights, and practical lessons for dealing with the problem. It sets a course for rigorous public problem solving to create governments that can be more effective, efficient, equitable, and responsive to social concerns.

De Jong argues that successfully remedying bureaucratic dysfunction depends on employing diagnostics capable of distinguishing and dissecting various kinds of dysfunction. The “Anna Karenina principle” applies here: all well-functioning bureaucracies are alike; every dysfunctional bureaucracy is dysfunctional in its own way. The author also asserts that the worst dysfunction occurs when multiple organizations share responsibility for a problem, but no single organization is primarily responsible for solving it. This points to a need for creating and reinforcing distributed problem-solving capacity focused on deep (cross-)organizational learning and revised accountability structures. Our best approach to dealing with dysfunction may therefore not be top-down regulatory reform, but rather relentless bottom-up and cross-boundary leadership and innovation. Using fourteen clinical cases of bureaucratic dysfunction investigated by the Kafka Brigade, the author demonstrates how a proper process for identifying, defining, diagnosing, and remedying the problem can produce better outcomes.

Date:

Wednesday, April 12, 2017, 4:15pm to 5:30pm

Location:

Ash Center for Democratic Governance and Innovation, Suite 200N, 124 Mt Auburn Street, Cambridge